Terms of Service

By creating an Avemo account, using an Avemo business dashboard, or otherwise using Avemo’s services, you agree to these Terms.

Avemo provides software for appointment-based businesses.

Features may include business websites, online booking, provider scheduling, client management, payments, deposits, waitlists, team management, multi-location support, retention tools, referrals, review requests, rebooking, and related business-management features.

Avemo may add, modify, or discontinue features as the product develops.

Businesses are responsible for maintaining accurate account information and protecting access to their Avemo accounts.

Business owners and administrators are responsible for determining who receives access to their business dashboard and what permissions are appropriate.

You may not use Avemo to access another business’s private information without authorization.

Avemo may allow a business to display providers who operate under the business as well as independent providers who operate their own Avemo business.

Where an independent provider owns their own Avemo business, their bookings, clients, payments, and related records remain associated with that independent business unless otherwise clearly stated.

An affiliation or appearance on another business’s website does not transfer ownership of those records.

Avemo provides software. Avemo generally does not provide the haircut, salon service, tattoo, massage, photography service, wellness service, or other appointment service purchased by a customer.

Businesses using Avemo are responsible for:

• the services they provide;
• professional licensing where required;
• pricing;
• service quality;
• availability;
• customer service;
• appointment policies;
• refunds or disputes relating to their services;
• compliance with laws applicable to their business.

Customers may use Avemo to request or schedule appointments with businesses.

Availability may change, and an appointment is not guaranteed until the booking flow indicates that the appointment is confirmed.

Businesses control their own schedules, services, providers, locations, prices, deposits, cancellation policies, and other booking rules.

Avemo may facilitate payments through third-party processors such as Stripe.

Depending on the business, customers may be asked to:

• pay in full;
• pay a deposit;
• pay a remaining balance later;
• pay directly to the business using another permitted method.

Businesses using their own connected payment account generally receive funds into their own payment account.

Avemo is not responsible for delays or interruptions caused by third-party payment processors.

Avemo may offer free, paid, promotional, trial, grandfathered, or transaction-based plans.

Pricing and included features may vary by plan.

Current pricing applicable to a business will be displayed in that business’s Avemo account or agreed upon during onboarding.

Eligible Avemo Founding Members may receive grandfathered Founding pricing.

The current Founding offer is $29 per month plus a 0.50% Avemo transaction fee, billed from activation with no free trial.

Founding pricing remains available while the account continues to meet Avemo’s applicable Founding eligibility requirements.

Avemo will provide notice before materially changing pricing that applies to an existing business where notice is required.

Where a trial is offered, the trial period begins on the date identified during onboarding or within the business’s billing settings.

Avemo will not charge a recurring subscription before billing has been properly activated and an appropriate payment method or billing authorization has been provided.

Businesses may cancel before the end of an applicable free trial to avoid future subscription charges once recurring billing is activated.

Some plans may include an Avemo transaction fee in addition to fees charged by payment processors such as Stripe.

Avemo transaction fees and third-party payment-processing fees are separate.

Applicable Avemo fees will be disclosed through the relevant plan or billing experience.

You may not use Avemo to:

• violate applicable law;
• commit fraud or deception;
• access another user's or business's information without authorization;
• distribute malware or harmful code;
• interfere with Avemo's systems;
• misuse payment systems;
• impersonate another person or business;
• use Avemo for unlawful or prohibited services.

Avemo may restrict or suspend accounts when reasonably necessary to protect the platform, customers, businesses, or third parties.

Businesses may receive access to customer information through Avemo.

Businesses are responsible for using that information only for legitimate business purposes and in compliance with applicable privacy and communication laws.

Avemo and its software, branding, designs, code, and platform materials are owned by Avemo or its licensors.

Businesses retain ownership of their own names, logos, photographs, content, and other materials they provide to Avemo.

Businesses grant Avemo permission to host, display, process, and use those materials as reasonably necessary to provide Avemo’s services.

Avemo may integrate with third-party services, including payment processors and communication providers.

Use of those services may also be subject to the third party’s terms and policies.

Avemo works to provide a reliable service, but uninterrupted or error-free operation cannot be guaranteed.

Avemo may perform maintenance, modify features, or experience interruptions caused by infrastructure or third-party providers.

Businesses may stop using Avemo subject to any applicable billing obligations.

Avemo may suspend or terminate access for serious violations of these Terms, unlawful activity, fraud, security risks, abuse, or nonpayment where applicable.

Avemo provides software and technology tools.

Avemo does not guarantee:

• a specific amount of revenue;
• a specific number of bookings;
• customer retention;
• business growth;
• availability of any particular provider or appointment;
• uninterrupted access to every third-party service.

To the extent permitted by applicable law, Avemo will not be responsible for indirect, incidental, special, consequential, or punitive damages resulting from the use of or inability to use Avemo.

Avemo may update these Terms as the platform evolves.

If changes are material, Avemo may provide additional notice where appropriate or required.