Refund & Cancellation Policy

• Payments made to Avemo for use of the Avemo software platform.
• Payments made to businesses for appointments booked through Avemo.

Businesses may cancel an Avemo subscription to prevent future recurring subscription charges.

Cancellation does not automatically reverse charges that have already been validly incurred before cancellation.

Where Avemo provides a free trial, a business may cancel before the end of the trial to avoid the recurring subscription charge once recurring billing has been activated.

Founding Members currently pay $29/month plus a 0.50% Avemo transaction fee, with no free trial.

If you believe Avemo charged your business incorrectly, contact Avemo promptly at avemohq@gmail.com.

Avemo will review billing errors and duplicate or unauthorized Avemo charges.

Except where required by law or where Avemo determines that an error occurred, subscription fees already paid for a billing period are generally not automatically refundable simply because the business stops using Avemo during that billing period.

Where an Avemo plan includes an Avemo transaction fee, the applicable fee is disclosed as part of the business’s pricing plan.

Payment processors such as Stripe may separately charge their own processing fees.

Refund treatment of Avemo transaction fees may depend on the applicable transaction and plan rules.

Businesses using Avemo are independent service providers and control their own appointment cancellation and refund policies.

Examples may include:

• free cancellation before a specified deadline;
• partial or full forfeiture of a deposit;
• non-refundable bookings;
• full or partial refunds;
• rescheduling instead of cancellation.

The applicable policy should be displayed during the booking or appointment-management experience.

Avemo provides the software that allows businesses to configure and enforce their appointment policies.

Avemo does not automatically replace the individual business’s policy with a universal Avemo cancellation policy.

Questions about a haircut, salon appointment, tattoo, massage, photography session, wellness appointment, or other service booked through Avemo should generally be directed to the business that provides the service.

Where a business approves an appointment refund, Avemo may facilitate that refund through the payment processor used for the original transaction.

Timing for the funds to appear may depend on the payment processor and customer’s financial institution.

A grouped booking may contain multiple individual appointments.

Where supported, cancelling one appointment in a group applies the appropriate policy and refund calculation to that individual appointment rather than automatically cancelling or refunding every appointment in the group.

Cancelling the entire group applies the relevant policy to each appointment in the group.

Businesses may require:

• no payment at booking;
• full payment;
• a fixed deposit;
• a percentage deposit.

A deposit or other amount collected at booking may be refundable or non-refundable depending on the business’s disclosed cancellation policy.

Any remaining balance continues to be determined from the appointment’s payment record and applicable business policy.

If a customer believes an appointment charge is incorrect, the customer should first contact the business that provided or was scheduled to provide the service.

Avemo may assist with technical/payment-record questions where appropriate but does not make service-quality determinations on behalf of independent businesses.

See also the Terms of Service and Privacy Policy.